Privacy Notice

The Maltsters Arms Henley Ltd
Rotherfield Greys, Henley-on-Thames, Oxon, RG9 4QD 
 

At The Maltsters Arms, we care about your privacy and want you to feel confident that any personal information you share with us is handled carefully and responsibly.
 

What information we collect

When you make a reservation or contact us through our website, we may collect:

• Your name
   

• Email address
   

• Phone number
   

• Date, time, and size of your booking
   

• Any special requests you choose to share
   

We also use basic website analytics (like cookies) to help us understand how people use our site and to make improvements.
 

How we collect and use your information

We collect information when you:
 

• Fill out our online reservation form
   

• Contact us by phone or email
   

We use this information only to manage your booking, contact you about your reservation, or respond to your enquiry.

For bookings of 10 people or more, we may take a deposit over the phone — this payment information is handled securely at the time of the transaction and is not stored by us.
 

Who can see your information

Your information is only seen by our management and relevant staff who handle reservations and customer service. We do not share your personal information with accountants, marketing companies, or any third parties.
 

How long we keep your information

We keep your reservation details only for as long as we need them to manage your booking and provide good service. Information linked to a specific booking is usually deleted or anonymised once it’s no longer needed in our diary system.
 

Your rights

You can ask to see, update, or delete your personal information at any time. Just contact us by email and we’ll be happy to help.
 

Contact us

If you have any questions about this policy or your personal data, please contact:
📧 office@maltstersarmsrotherfield.co.uk]
📞 01491 629974